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Customer Support Training Programme
(C-STeP)

Accelerate your journey into tech with our new certified, action-based programme

Register your interest

In partnership with

Free hybrid programme - online or in-person

Four weeks, three afternoons per week including group work, supported by an IT Trainer & business guests. Exercises and job-search tasks to be done outside of class time. 93% success rate at helping participants find their desired CS roles.

Grow in confidence in giving customer support over phone, webchat, email & face-to-face
Understand the latest customer support practices and applications
Identify your career values
Gain the internationally recognised Zendesk Omnichannel Agent certification
Engage in a mock interview with a partner company
Build clarity and confidence

What to expect

  • Free access to the latest software
  • Interactive learning, group work, research project and one-to-one feedback
  • Guest speakers & volunteer facilitators
  • Other jobseeking support available
  • Follow-up support

2024 Course Dates

Start DateDuration
JuneAll Month
SeptemberAll Month
NovemberAll Month

What's expected of you

  • Upper Intermediate English (B2 or above)
    Basic jobseeking skills (CV, interview prep, networking etc.) – these can be obtained on our other programmes
  • Actively wanting a job in Customer Support and ready to engage with hiring managers
  • Typing speed sufficient to develop it for a CS role (test required)
  • 20+ hours per week of work

C-STeP Topics

  • Understanding the customer
  • Applying your company’s values & policies
  • Identifying your values
  • Practising Support on phones, webchat & email
  • Deal with hard case scenarios
  • Get your CV and interview skills ready for CS roles
  • Growth mindset and resilience
  • Get exam-ready

C-STeP Graduates Said:

Customer service is a vital part of the job I am striving to attain. It was the part of the job I disliked the most and I was too dependent on other colleagues to get me through difficult situations. After completing this course, however, I feel much more confident and capable of dealing with customers face to face, over the phone and by e-mail/webchat.
Robert PC-STeP participant
"Approachable Teachers, Valuable Insights, Hands-on Experiences, You Will Love It."
Jenny MC-STeP participant
"If you are a jobseeker and are thinking of a career in customer service I would highly recommend the C-step course, it will give you many tools about the basics of customer service and customer support and will give you a lot of confidence. Highly recommended."
Karim LC-STeP participant
Really positive experience. The course covers a lot of ground over a relatively short period and will position participants strongly to pursue their customer service careers. Without hesitation I'd recommend Jobcare's C-Step course.
Marta GC-STeP participant
“It was previously very hard when you're at a computer at home and you don't have fellow jobseekers and experts to brainstorm with and bounce ideas off.
Carrie FC-STeP participant
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100%

of previous course participants said they would recommend the C-STeP course to others.

Contact

Jobcare
Grace Building
29 Pearse Street
Dublin 2
D02 E726

(01) 677 3897

info@jobcare.ie

Legal

© Jobcare 1994 – 2024. All rights reserved.

Jobcare Company Limited by Guarantee (CLG)
Registration Number: 215563

Registered Charity Number: 20030643

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