Join Jobcare’s practical training programme in Customer Support and Zendesk to help advance your career. This course will equip you with essential soft skills including email and phone communication, while providing hands-on experience with tools such as Zendesk CRM and Outlook. Through real-world insights, industry interaction and certification access, you will build the confidence and skills needed to succeed in today’s job market.
Start Date
End Date
Week 1
Monday
No Class
Tuesday
1:30pm – 2:30pm
Wednesday
1:30pm – 4:00pm
Thursday
10:00am – 12:30pm
Week 2
Monday
10:00am – 12:30pm
Tuesday
1:30pm – 4:00pm
Wednesday
No Class
Thursday
10:00am – 12:30pm
Week 3
Monday
1:30pm – 3:30pm
Tuesday
1:30pm – 4:00pm
Wednesday
1:30pm – 4:00pm
Thursday
10:00am – 12:30pm
This course provides a practical introduction to customer support, combining essential soft skills with real-world experience and tools used in the industry.
Module 1: Customer Support and Zendesk CRM Training
Module 2: Understanding Support Roles
Module 3: Email & Phone Etiquette
Module 4: Industry Insights
Module 5: Outlook Training
No prior knowledge of Customer Support is needed, but you should be comfortable using a computer which includes:
This course is 100% free and includes access to Zendesk certification at no additional cost.
Fill out a brief form to apply for a place by completing our online application form. Questions? Contact us at careerlaunch@jobcare.ie.
