Our Career Launch programme is aimed at young people between the ages of 18-30 who are currently experiencing unemployment and have a desire to improve their digital skills and IT literacy.
This unique programme is a blend of jobseeking skills, digital upskilling, AI Essentials training and accredited certification for customer support and sales roles in the tech industry, through our partnership with Zendesk.
Together, this programme of digital and practical job training essentials will help to build your confidence and launch your career into new heights.
In partnership with
Comprehensive programme, including group work, supported by an IT Trainer and business guests. Additional tasks to be done outside of class time.
Grow in confidence in giving customer support over phone, webchat, email & face-to-face
Gain the internationally recognised Zendesk Omnichannel Agent certification
Understand the latest customer support and sales practices and applications
Engage in a mock interview with a partner company
Identify your career values
Build clarity and confidence
*If available we may be able to supply a laptop for you for the duration of the programme
Learn the fundamentals of customer support including essential soft skills and hands-on Zendesk training. Get access to Zendesk certification for free and a visit to Zendesk HQ.
Build a strong foundation in AI tools through Google’s introductory programme, designed to help you understand and apply core concepts with confidence.
A 2-hour session to review your CV and provide clear, actionable feedback to secure more interviews.
